Grievance Redressal
Level 1
You may raise a grievance through any of the following servicing channels.
| Contact Method | Details |
|---|---|
| Call Us | +91 33 6606 2000 Monday – Friday, 11:00 AM – 6:00 PM (Except National Holidays) |
| ifpl.co@tcgnbfc.com |
Level 2
If the resolution is not received within 10 days from Level 1, or if the resolution received is not satisfactory, you may escalate your grievance to:
| Details | |
|---|---|
| Administrative Officer | Mr. Manas Sarkar |
| ifpl@tcgnbfc.com | |
| Contact Number | +91 9748425582 Monday – Friday, 11:00 AM – 6:00 PM (Except National Holidays) |
| Address | Indiavantage Fincorp Pvt. Ltd. 4th Floor, 9B Wood Street, Kolkata – 700016 |
Level 3
If you are still not satisfied with the resolution received at Level 2, you may escalate your grievance to:
| Details | |
|---|---|
| Principal Nodal Officer | Mr. Debapriyo Sarkar |
| ifpl.po@tcgnbfc.com | |
| Contact Number | +91 8697976006 Monday – Friday, 11:00 AM – 6:00 PM (Except National Holidays) |
| Address | Indiavantage Fincorp Pvt. Ltd. 4th Floor, 9B Wood Street, Kolkata – 700016 |
Level 4
If you are still not satisfied with the response received, or if your complaint/dispute is not redressed within one month, you may lodge a complaint through the RBI Integrated Ombudsman Scheme.
RBI CMS Portal:
https://cms.rbi.org.in/
Centralized Receipt and Processing Centre
Reserve Bank of India
4th Floor, Sector 17
Chandigarh – 160017
Toll-Free Number: 14448